Need help?

FAQs

WHERE CAN I FIND INFORMATION ABOUT SIZE AND FIT?

Click on "Size Chart" on each item's page to see our conversion chart. We also offer model measurements. For more information, please contact us at support@sainthos.com .

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

Please visit our shipping page for all information in this regard.

WHEN WILL MY ORDER BE SHIPPED?

Once we receive your payment, and an order confirmation has been sent to your e-mail, your order will be processed and shipped within 3 business days.

CAN I CHANGE MY ADDRESS AFTER I'VE ORDERED?

Unfortunately not. In some cases we might be able to offer you assistance, please contact us at support@sainthos.com as soon as you realise your mistake, we'll do our best to assist you.

HOW CAN I RETURN AN ORDER?

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:

1. In the "Email" field, enter your email address, and then click "Continue".
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.


5. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.